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LX + EX = CX        The New Formula for Business Success!! LX           =             Is the perception that employees have about their management team which is directly related to their managers’ leadership capability (at all levels) EX           =             Is the perception that employees have about their employer which is directly related to their level of employee engagement CX           =             Is the perception by customers of their interactions with....

Leading Remote Teams is Challenging – Survival Tips for Leaders Managing direct reports has always been a challenge for most managers, but add to this the increase in direct reports working remotely from home and this aspect of day-to-day leadership just became exponentially more difficult. Covid-19 has changed our workplaces for ever, employees working from home is going to be the new normal and all managers need to change the....

Emotional Intelligence Survey Background Emotional Intelligence (EI) is the ability to reason accurately about emotions and to use them to enhance behavior and cognition. There has been increasing interest in this construct over the last 20 years, with a multitude of studies linking EI to improved productivity, retention, adaptability, leadership capability, and overall performance[1][2][3]. EI can be developed in your employees and leadership team[4]. One of the best ways to....

Emotional Intelligence: What is it, and why should we measure it? IQ vs EI Until recently, many companies relied on IQ as a gold standard measure of success. Employees and leaders with higher IQ were considered to be more successful, intelligent, and a better hire, and to an extent the evidence supported this[1]. However, many are now realizing that IQ is only a part of the full picture. With the....

Employee feedback in the past was often limited to the yearly performance review. However, changes in employee expectations mean more organizations are providing regular feedback to their employees – and those that don’t are considered outdated and uncompetitive[1]. There are good reasons underlying this change - research has found regular feedback to bring a multitude of benefits to the organization. It has also been found a more effective mechanism for....